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Manage your Expedia Group guest messages in Hoteliers.Guru Channel Manager

Dear Hotel Partner,

You can now retrieve and manage all your Expedia Group traveler messages directly in Channel Manager.

What's new?

You will no longer need to log into Expedia Partner Central to manually manage traveler messages. The new messaging capability allows you to streamline your Expedia Group traveler communications directly in Hoteliers.Guru Channel Manager, saving time and resources spent on managing conversations with your guests and allowing you to focus on delivering exceptional guest experience.

Specifically, you can:

• Retrieve a full conversation history for a specific property by using a property’s Expedia ID.
• Retrieve a conversation for a specific booking using its message thread ID available via Reservation Retrieval GQL.
• Retrieve a specific message or message thread by its unique ID.
• Add a message to a message thread, including an attachment.
• Improve responsiveness and deliver better guest experiences with real-time notifications for the traveler messages prior, during and after their stay.*

Start using the new Expedia Group messaging capability today.

* Messages become inactive and cannot be replied to three years after the message thread's creation date or one year after the reservation checkout date.

Click here to view the HELP ARTICLE about Expedia Group Guest Messages in Hoteliers.Guru Channel Manager

Best Regards,

Hoteliers.Guru Customer Support Team